FAQ's

Thank you so much for visiting! Please reach out to customer service with any questions: hello@aquage.com đź’™
  • FREE STANDARD SHIPPING: ORDERS $60+
  • $4.99 FLAT RATE STANDARD SHIPPING: ORDERS $59.99 & UNDER
  • $19.99 2-DAY EXPRESS SHIPPING: ANY ORDER
WE SHIP TO ALL 50 STATES, INCLUDING HAWAII, ALASKA, U.S. VIRGIN ISLANDS, AND PUERTO RICO. WE ALSO SHIP TO P.O. BOXES, APO, FPO, AND DPO ADDRESSES.
2-DAY SHIPPING IS NOT AVAILABLE FOR AEROSOLS. PLEASE REACH OUT TO CUSTOMER SERVICE IF YOU HAVE ANY QUESTIONS ABOUT THIS AT HELLO@AQUAGE.COM.
PLEASE NOTE THAT FREE SHIPPING THRESHOLDS ARE CALCULATED BASED ON THE SUBTOTAL PRODUCT VALUE, BEFORE TAXES AND SHIPPING, AND AFTER ANY APPLICABLE DISCOUNTS.

How do I track my order?

When your order ships from our fulfillment center, you will receive a shipment confirmation email with a tracking number for your shipment. You can also check order status here.

Am I able to return an order if I am not satisfied?

We want you to be happy with your order! Please visit our Returns page for more information, or contact us at hello@aquage.com.

How do I enter a promotion or discount code?

The promo or discount code must be entered in the discount box at checkout for the discount to be applied. Only one promo code can be used per order, and in some cases, codes may only be redeemed once. Unfortunately, we are unable to apply promo codes once an order has been placed. We additionally, cannot apply them to prior purchases. All promo codes are available for a limited time and while supplies last. Expired codes are no longer valid and cannot be used. Promotional codes have no cash value.

ORDERING INFORMATION:

What payment options do you accept?

We accept Visa, Mastercard, American Express and Discover, Sezzle, Shop Pay, Google Pay, and PayPal.

Learn more about Sezzle's buy now, pay later options here.

Do I have to pay sales tax on my order?

Sales tax will be collected in line with local tax rates. 

How will I receive my order confirmation?

After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all the order details. Once an order confirmation is received it means your order is being processed and cannot be canceled. A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all the order details.

Can I cancel an order after it has been placed?

We are unable to cancel or modify an order after it has been submitted since we aim to process all orders as soon as possible. If you have any questions about your order, please email hello@aquage.com.

For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return.

How can I check my e-gift card balance?

Please visit this page and enter your gift card number to view your remaining balance. 

Do you offer subscriptions?

You have the option to purchase most items on Aquage.com with a subscription, that repeats at the shipping frequency you select.

Please visit our Subscriptions page for more information or contact us at hello@aquage.com.

Where else can I purchase Aquage products?

You can purchase Aquage products on Amazon.com, and if you are a professional Stylist, at Cosmoprof Beauty and Marlo Beauty. Please visit our Where to Buy page for more information.

ANY MORE QUESTIONS?

Please visit our Contact Us page to reach out. Thank you!