Shipping & Returns

Thank you so much for visiting! Please reach out to customer service with any questions: aquageinfo@aquage.com💙

SHIPPING

• FREE STANDARD SHIPPING: ORDERS $60+

• $4.99 FLAT RATE STANDARD SHIPPING: ORDERS $59.99 & UNDER

• $19.99 2-DAY EXPRESS SHIPPING: ANY ORDER 

WE SHIP TO ALL 50 STATES, INCLUDING HAWAII, ALASKA, U.S. VIRGIN ISLANDS, AND PUERTO RICO. WE ALSO SHIP TO P.O. BOXES, APO, FPO, AND DPO ADDRESSES.

2-DAY SHIPPING IS NOT AVAILABLE FOR AEROSOLS. PLEASE REACH OUT TO CUSTOMER SERVICE IF YOU HAVE ANY QUESTIONS ABOUT THIS AT aquageinfo@aquage.com.

PLEASE NOTE THAT FREE SHIPPING THRESHOLDS ARE CALCULATED BASED ON THE SUBTOTAL PRODUCT VALUE, BEFORE TAXES AND SHIPPING, AND AFTER ANY APPLICABLE DISCOUNTS.

RETURNS

THANK YOU FOR SHOPPING WITH US! PLEASE NOTE THAT WE DON’T OFFER PRODUCT RETURNS AT THIS TIME.

PLEASE NOTE, ONCE ORDERS HAVE BEEN PLACED THEY CANNOT BE MODIFIED OR CANCELED.

EXCHANGE

IF A HAIR CARE PRODUCT IS NOT RIGHT FOR YOUR HAIR TYPE, PLEASE LET US KNOW WITHIN 30 DAYS OF PURCHASE  TO INITIATE AN EXCHANGE FOR A PRODUCT THAT SUITS YOU BETTER! PLEASE NOTE: EXCHANGES ARE SUBJECT TO A $5.99 RESTOCKING FEE FOR EACH PRODUCT.

REFUND

IF YOU BELIEVE YOUR HAIR CARE PRODUCT IS DEFECTIVE, PLEASE SEND US PHOTOGRAPHS FOR REVIEW AT  aquageinfo@aquage.com. WE WILL ISSUE A FULL OR PARTIAL REFUND IF THE PRODUCT IS DEFECTIVE.

WE ARE UNABLE TO PROCESS EXCHANGES OR REFUNDS ON  AQUAGE PRODUCTS PURCHASED FROM A RETAILER PARTNER. PLEASE CONTACT THE RESPECTIVE RETAILER’S CUSTOMER SERVICE TEAM DIRECTLY FOR INFORMATION ON THEIR RETURN POLICY.

AMAZON ORDERS: 45-DAY GUARANTEE

For Sales on Amazon.com, Aquage offers a 45 day money back guarantee through its retail partners Front Row Group and SBT Supply (the Guarantee). If for any reason you are unsatisfied with your purchase of Aquage products on Amazon.com during the first 45 days following purchase, you may return it to Front Row Group or SBT Supply risk free for a full refund. Aquage is a professional brand and as such, any Aquage guarantee / warranty coverage is only applicable with valid proof of purchase from an Authorized Aquage Distributor. Currently Front Row Group and SBT Supply are the only entities permitted to distribute Aquage products via the Amazon platform in the United States. The Aquage guarantee will not apply to products purchased on Amazon.com without valid proof of purchase from Front Row Group or SBT Supply.